🔄 Refund & Returns Policy

At Viiva Jewels, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied, we are here to help.

1. Return Eligibility

  • Products can be returned within 7 days of delivery

  • Items must be unused, unworn, and in original packaging

  • The product should include all original tags, certificates, and invoice

2. Non-Returnable Items

  • Customized or personalized jewellery

  • Items damaged due to misuse or improper handling

  • Products without original packaging or proof of purchase

3. Refund Policy

  • Once your return is received and inspected, we will notify you

  • Approved refunds will be processed within 5–7 business days

  • Refunds will be credited to the original payment method

4. Exchange Policy

  • Exchanges are allowed only for defective or damaged products

  • You must request an exchange within 48 hours of delivery

  • Replacement will be processed after verification

5. Return Process

  • Contact us via email with your order details

  • Our team will guide you through the return process

  • Ensure secure packaging while sending the product back

6. Shipping Charges

  • Return shipping costs may be borne by the customer

  • In case of defective or wrong products, we will cover the shipping charges

📩 Contact Us

For returns or refund queries, feel free to contact us:

📧 Email: samjewelsinbox@gmail.com
📍 Address: J-5, Sector 18, Noida, Pin Code: 201301

We are committed to providing a smooth and transparent shopping experience at Viiva Jewels.